Delivery and Click & Collect Information
Click & Collect
We will send you an email to confirm that your items are packed and that you can collect from the shop when it's convenient for you. At the latest, all items can be collected in store Free of Delivery Charges after 10.30am the following working day.
Please be aware that most of the larger Edge Sculptures are only available on a Click & Collect basis. Please see individual product descriptions.
Unfortunately, due to the nature of Maison Berger Home Fragrance Perfumes, delivery containing these items eg 500ml & 1 Litre Bottles and Maison Berger Gift Sets containing small bottles of perfume can only be shipped to the UK Mainland, excluding Northern Ireland and all UK Islands. Any orders placed for delivery to the non-shippable areas will be credited.
We only sell items that we have in stock.
We can deliver to a different person and address than the buyer, just input the details during the transaction. Please be aware that we are only able to sell Maison Berger products to UK addresses, please also see above regarding Maison Berger Home Fragrance Perfume.
We deliver to the UK mainland, excluding the Scottish Highlands. We can deliver to the Scottish Highlands & Islands and Northern Ireland for an increased price due to the distances involved. We can also send orders to UK Offshore, which includes the Isle of Man, Channel Islands and the Isles of Scilly and to European Countries.
Delivery charges will be added at the checkout once you select your delivery option.
Our delivery charges are as follows:
*next day delivery is deemed to be next working day. If an order is placed on a Friday before 11a.m., next working day delivery is Monday and if an order is placed on a Saturday or Sunday, next working day delivery is Tuesday. If you need a Saturday or Sunday delivery, please call us on 01284 700288 and we will quote you before you place your order. Please be aware that orders placed on Bank Holidays, may not be delivered until the following Wednesday.
Your order will normally be dispatched within 2/3 working days during the working week, and during our busiest periods maybe a little longer.
Orders placed at the weekends will not be processed until the next working day. It is sometimes the case that if you live in a very remote area, or Northern Ireland that your parcel may take a day or two longer to arrive than the timescales we have quoted.
For most UK deliveries, your parcel will be delivered by courier and should arrive within 2/3 working days of your dispatch email/text notification. At your own risk, you can nominate a safe place for a parcel to be left in case you are not at home, or you can request that the parcel be left with a neighbour. Leave instructions in the comments field during the ordering procedure. Additionally you can instruct the Couriers directly, by following their instructions. Should you choose to instruct our couriers to leave a parcel in a location without it being signed for, we cannot be held responsible for non-delivery. Please also note that it is at the discretion of the delivery driver whether or not they feel it is safe to leave your parcel in your requested location. If the parcel cannot be left, the courier will leave a calling card offering you the option of re-sheduling the delivery or collection from a depot. Home deliveries can start as early as 8am.
If your delivery has been sent by Royal Mail, no email/text delivery notification will be given. Your order should arrive within 3 - 5 working days of dispatch.
Non-receipt of Goods: If you are concerned that your parcel has not arrived within the specified timescale, please feel free to contact us and we will endeavour to solve your query. You may contact us by phone on 01284 700288 Monday to Saturday 9.00 am - 5.00 pm.