Keel Toys Eco Chimp

AA4472

Click & Collect Service

All items can be collected in store Free of Delivery Charges. If your information includes an email address, we will send you a message when your items have been packed and are ready for collection by you. The latest they will be ready is 10.30am the following working day.

Please be aware that most of the larger Edge Sculptures are only available on a Click & Collect basis.

Delivery

Unfortunately, due to the nature of Maison Berger Home Fragrance Perfumes, delivery containing these items eg 500ml & 1 Litre Bottles and Maison Berger Gift Sets containing small bottles of perfume can only be shipped to the UK Mainland, which excludes Northern Ireland and all UK Islands. Any orders placed for delivery to the non-shippable areas will be credited.

Our delivery charges are as follows:

*next day delivery is deemed to be next working day. If an order is placed on a Friday before 11a.m., next working day delivery is Monday and if an order is placed on a Saturday or Sunday, next working day delivery is Tuesday. If you need a Saturday or Sunday delivery, please call us on 01284 700288 and we will quote you before you place your order. Please be aware that orders placed on Bank Holidays, may not be delivered until the following Wednesday.

For detailed delivery information, please see the Delivery Policy.

We take great pride in our Customer Service, so we hope you will be very happy with your purchase, but occasionally things don't go as planned.

In the unlikely event that your purchase arrives broken (we use more packing material than necessary to stop this happening!), is faulty or not as described, please contact us as soon as possible, but in any event within 14 days, either by e-mail to sales@buythelight.co.uk or by phone on 01284 700288 during normal opening hours 9 – 5.30 Monday to Saturday & 10.30 – 4 on Sundays. We will assess the best way to deal with the item. We may ask you to take an image or we may ask you to return the item, and if accepted we will arrange for a replacement or refund using the same payment method as per the original purchase. If you are asked to return a faulty product, it must be returned within 14 days of you bringing the issue to our attention and we will refund the standard postage costs. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

If you've just changed your mind about your on-line purchase, firstly please advise us within 14 days of receiving your delivery using the cancellation form included within the Terms & Conditions section or by e-mailing us at the above address. If you do not advise us of your cancellation, we will not process your return. Please return the unwanted item, to:

Returns @ Buy the Light Ltd

4 Whiting Street

Bury St Edmunds

Suffolk

IP33 1NX

in an unused state and within 14 days of the date of cancellation, making sure that it is packaged in a way that means it doesn't get damaged. If the product is returned in any other way than perfect, a refund or exchange will not be given. Please include your original dispatch note or a copy of your cancellation form inside your parcel. If neither of these are available please include a note with your name, address, customer number, email address and daytime telephone number plus a note of what you are returning and why, and whether you want a refund or exchange for another product. We will send any exchange items free of postage charges.

Parcels are returned at your own cost, and we recommend that you ask for proof of postage from the Post Office as we are responsible for your parcel only once it has been received back into our shop. Items lost in transit will not be treated as returned.

Once we have received your parcel, it may take up to 5 working days for us to process your return. We will confirm by email the action that we have taken. If you haven't heard from us within this time frame, please feel free to contact us.